B. Advanced User Modules

Comments

The best-practice way of designing "advanced service modules", which employ IT, is by leaning on the IT Infrastructure Library ITIL:

http://en.wikipedia.org/wiki/ITIL_v3

ITIL has recently undergone a refresh, and this page presents information about the newly published version 3 (ITIL v3), the core books for which were published on 30 June 2007. The major difference between v3 and its predecessor v2, is that v3 has adopted an integrated service life-cycle approach to IT Service Management, as opposed to organizing itself around the concepts of IT Service Delivery and Support.

http://en.wikipedia.org/wiki/ITIL_Planning_to_implement_service_management

These might be useful too:

The International Review of Research in Open and Distance Learning

http://www.irrodl.org/

Quality Assurance for E-Learning and Distance/Distributed Learning

http://www.staffs.ac.uk/services/qis/quality/index.html

ITIL and Web 2.0

http://www.service-now.com/

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