B. Advanced User Modules


The best-practice way of designing "advanced service modules", which employ IT, is by leaning on the IT Infrastructure Library ITIL:


ITIL has recently undergone a refresh, and this page presents information about the newly published version 3 (ITIL v3), the core books for which were published on 30 June 2007. The major difference between v3 and its predecessor v2, is that v3 has adopted an integrated service life-cycle approach to IT Service Management, as opposed to organizing itself around the concepts of IT Service Delivery and Support.


These might be useful too:

The International Review of Research in Open and Distance Learning


Quality Assurance for E-Learning and Distance/Distributed Learning


ITIL and Web 2.0


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